Moving Interstate Questions

Ask the removalist (12)

Can I go in the truck with the removalist?

Unfortunately this is not a service we can provide as our trucks to not travel from your pickup and straight to your destination.

It would take quite a while longer to travel, plus it would not be the most comfortable or enjoyable way to travel interstate.

Do you transport food with my furniture?

Some food can be transported, non-perishable foods such as pasta or cereals are fine, but unfortunately as we do not have refrigerated trucks, we could not possible keep any perishable food for a length of time.

We recommend you work your way through your fridge in the days coming up to your move, cooking anything that would be thrown away prior to moving, or have a good-bye BBQ and cook everything that is perishable then.

Can you move my boat and trailer with my furniture?

Boat Transport

Currently we are not able to transport boats or trailers within the removal truck, it is not something any of our removalists are equipped for.

We can sometimes help with small tinnies, but please do ask.

We do have a few suggestions, so please just email and we will see what we can do to help.

Or just google boat transport

Can you move my pets for me

This isn’t something we do, a removal can be very stressful for people, so it is likely to be just as bad for pets.

There are ways to transport pets, for example bring them up with you in your car.

We feel it is unfair on the pets to stick them in a truck or keep them with the removalists the whole trip.

Please contact www.jetpets.com.au

Hope this helps

Does it matter if a semi will not fit

 

If you do not believe a semi trailer will not fit down your street, then we  need you to let us know when you book, so we can ensure that your removal is not allocated to one of our larger trucks.

This sometimes incurs an additional fee, but often with notice we can arrange a rigid truck…

Do you do removals between Adelaide and Brisbane

Yes we certainly do!

We offer removal services all over Australia.

We are able to provide quick and competitive quotes for all areas of Australia, rural or metro.

For a quick and easy quote just use the link below!!!

http://movingagain.com.au/removalist_quoting/

If you are moving to or From South Australia it pays to check out our page on plant transport, which can be found a the link below

Plant Transport

How long will it take for my goods to arrive?

Due to misinterpretation, by some customers we feel that it is best to deal with transit times on a per quote basis.
Please reply your quote and we will provide you with an estimate of transit times for you.
A firmer indication will be available by moving day…

Do I need to empty out my filing cabinets?

In most cases yes, we do prefer these cabinets to be emptied however if they are sparsely filled you may use your own Judgment.

Can I book over the weekend?

stress free move

Our bookings pages and emails are monitored through out the weekend, as is the case with most of our drivers.

You could do your quote Friday night, have it back to you Saturday morning, booked in and confirmed back to you Saturday afternoon, you could then also pay online with credit card through our online payment system and be totally ready to go before the end of the weekend.

You can go from having nothing planning to being 100% ready to move without interrupting your busy work schedules, or whatever it is you do.

We pride ourselves in being monitored for a very large portion of the day, everyday.

If you need to start the process, then I recommend that you do yourself a quote,

http://movingagain.com.au/removalist_quoting/index.php

 

 

 

What happens if they arrive and I have more items?

 

As long as the drivers have enough space to take your goods and not put out another customer, then they will be more than happy to grab them for you.

However if taking your items means that another customer wont be left enough room, then they will not be able to grab it for you, and we would need to organize another pick up

This is why we urge all our customer so ensure that the inventory list you provide us is as accurate as it can possible be.

Can I move my fridge and leave food in it?

Yes sure, as long as its filled with cold beer for the staff party….wishful thinking….

Sorry but No, We are unable to transport perishable items.

The fridge must be switched off emptied and cleaned prior to being transported.

In fact to be safe its often a good idea to pack any glass shelves from the fridge into a box.

We have had customers that tape the doors shut on fridges, and leave items in there, this is not a good idea at any time.

This makes the fridge even more difficult to move and can easily cause untold damage to the inside of fridge

 

Can you quote on any size removal?

Yes, we have the capability to assist you with any size move, from moving a few items, to a whole household

Money and Payment (6)

How do I make payment?

Payment is due by moving day at latest.

We would prefer payment by direct transfer to be done a few days prior to ensure that everyone is aware come moving day that you have paid.

Alternatively payment can be made by credit card over the phone or via our website

Please note 2% surcharge is currently in place for payments by Master Card and Visa, and 4% for American Express.

We do accept money orders, and cash, but if at all possible we like to avoid drivers having the responsibility of carrying large amounts of cash in truck, so if you want to pay cash, please pop into the office, or deposit to our account

When should I pay for my removal?

Once we have confirmed a date for your removal we ask that you pay a deposit to lock in your removal with a deposit.

Once this is paid we are able to secure your spot on one of our trucks or containers moves

Then the final balance can be paid prior to or at the time of uplift.

If you have any questions regarding how you are able to pay the balance, please give us a call and we can discuss it with you directly…

Can I pay cash for my removal?

If your looking to pay with cash for your removal, give us a call.

If you are thinking of using cash as your method of payment let us know and we can discuss it with you and make arrangements to assist with doing so.

Please also consider the amounts involved, would you like to have to carry thousands in cash?

We would prefer that the money is either paid at our depot, where feasible, or preferably via direct deposit into the bank account/.

Do you do price matching?

 

We understand we are not alone in this industry, and we will always happily do our best to try and beat a competitors price.

Once we have got back to you with our quote, if you have a cheaper quote for the same inventory.

Then reply to our quote and attach the cheaper quote and we will do all we can to give you a better price…

Is there a way that I can pay for my move before it is picked up?

Yes that’s fine.

You can pay in installments.

Therefore it will need to be paid in full by uplift date.

When you make a payment please always use your reference number on internet banking

Furniture Removal paying by credit card

Furniture Removal paying by credit card

Paying Removal Cost by Credit Card

A Payment Processing Fee will be charged for services provided using a credit card
As a percentage of the payment amount, the rates are as follows:
MasterCard, Visa, Bankcard incur a 2% surcharge
American Express incurs a 4% surcharge
All prices are inclusive of GST.

 

Other Payment Options

We accept cash (conditions apply), Bank Cheques, Postal Orders, and also Direct Transfers

Moving Insurance (1)

How do i organise insurance for my furniture removal?

Please check out our page on Moving Insurance Moving Insurance

Packing Materials (10)

Do you insist on customers using removalist cartons, and boxes.

Whilst we certainly do not insist that you use standard removal cartons, we do recommend that you use strong double thickness boxes for your move.

I am not sure how many boxes I will have as I am not moving for a few months

Try to guestimate by estimating a total for each room.
Remember as you get closer to your move, you can always submit a new quote with the adjusted figures, and we can then finalise your quote.

What is the size of a standard removal carton

 

A “standard” removal carton has the following dimensions,
435 x 410 x 600mm

Standard cartons are ideal for clothes, light items, linen, crockery, glassware etc…

Remember when packing cartons, to double tape the bottom of the box, and to ensure that it is filled to capacity, to remove chance of box crushing in transit.

If you leave space at the top of the carton then this may squash down and damage items below

What is the difference between standard and book cartons?

A standard removal carton is the larger of the two boxes used for packing goods for removal.

Which is used for packing items such as clothes or linen.

 

 

 

 

 

 

 

 

 

The book cartons are used to package, obviously book boxes or your fragile items such as plates or your other fragile belongings.

Items packed in the smaller boxes should be well wrapped to reduce the risk of damage

 

 

 

 

 

What happens with my home appliances when I move them

We will treat appliances with special care and attention. To maximise protection, lock doors and remove or secure moving parts.

How should I prepare my fridge?

This should be emptied and wiped clean throughout. If it is going into storage, the fridge should be thoroughly cleaned and dry. Wiping the interior with vanilla essence will help keep any mildew at bay. Tea bags left in the fridge will absorb moisture and help combat mildew. Plumbing to fridges should be disconnected.

Do cartons need to be packed tightly and to the top?

Yes. If cartons are not packed to the top, they will compress when stacked upon and this may lead to damage to items packed in the carton. Like wise, if there is room for compression on the sides, crushing can occur.

Can any tape be used to make and seal cartons?

No. There are many different types of tape and the appropriate tape should be used. Masking tape, whilst useful around the home, will not hold a carton together or closed during a removal.

Can I take my BBQ?

Yes we move BBQ’s. Make sure it is clean or has a cover to protect against dirtying any other items in the truck

Plants and Quarantine (1)

Can you move pot plants interstate

Please see this page for more information Moving Pot Plants

Quoting (9)

I really need a quote today, what is the quickest way to receive a quote?

By submitting an online form, as this will provide us with all the information we need and this will ensure you receive your quote as quickly as humanly possible.

How do I book my Furniture Removal?

Once you have decided to accept our quotation, the next step is to book your move.

To make this as easy as possible we have set up a form on the website that you can complete and send to us.

Booking Form

To use this form you will need to know the quote number that we gave you with your original request.

As soon as we receive this form we will contact you and confirm if the date you requested is available and will answer any additional questions you may have.

We always email confirmation, so if you do not receive anything from us within 4 hours during business hours, then shoot us a quick email

Do you do price matching?

Yes we do, please reply to your quote email, and attach a written quote that you would like us to match, and we will take care of that for you.

 

How do I save money on my quote?

The smaller your load, the less you will have to pay. We suggest you get rid of any unwanted items that may take up space in your load.

Do you take firearms?

No, we do not take firearms, crossbows or ammunition. We do, however, take empty gun safes and also normal household safes.

How long will your quote be valid?

We can quote for the immediate future or for some time down the track. As long as the discussed circumstances and amount of goods don’t change the price is set. However this does not apply to the Peak Season December and January.

How can I advise you if I change my inventory?

moving-homeYou are able to edit your existing quote online using your current quote number and email address.

The inventory you have already listed will show and you only need to make the changes and we will be able to provide you with a new quote.

CLICK HERE TO DO THIS

 

How can I advise you if I change my inventory?

moving-homeYou are able to edit your existing quote online using your current quote number and email address.

The inventory you have already listed will show and you only need to make the changes and we will be able to provide you with a new quote.

CLICK HERE TO DO THIS

Are your Quotes free?

Moving Quotes are free and you are under no obligation.

Timings (8)

How long will it take for my goods to arrive?

Due to misinterpretation, by some customers we feel that it is best to deal with transit times on a per quote basis.

Please reply your quote and we will provide you with an estimate of transit times for you.

A firmer indication will be available by moving day.

When is the best time to book my furniture removal?

Whilst we can normally organise your move with only a few days notice, wherever possible I suggest that as soon as you have decided on your removalist book your move.

This then becomes one less thing to worry about.

You can book online here http://movingagain.com.au/removalist_quoting/booking.php

Why are your transit times only an estimate?

 

There are many logistics that are involved with planning multiple Pick Ups and Deliveries and long travel distances in the one day.

The estimates we create are based on sound information given to us by each client loaded/unloaded before you, kilometer/time ratios and traffic reports.

It is almost impossible to guarantee an exact time of arrival as unforeseen circumstances such as traffic delays, access factors and inventory excesses all affect the loading times.

This also works the other way and we can sometimes over estimate times and be running ahead of schedule.

How long does it take to transport between Melbourne and Sydney?

 

We are currently estimating between 1 – 4 business days for moves between Melbourne and Sydney…

These times are for truck movements only, if you are moving via container then these times may be slightly longer.

Most moves are done via truck and road, but depending on what else is happening, form time to time we do this route with container removals.

If in doubt please do just ask, and we can confirm this for you

When do people book a furniture removalist

There are obviously many factors influencing when you will choose to book your furniture removal.

However in my view most customers fit into one of the following categories.

1. Uber organised, these are the people we all wish we were who know exactly when they want to move months in advance, and are normally in the minority.

2. This category is the largest, as the majority of customers looking to move interstate will book their removal about 1 to 2  weeks in advance.

3. Last minute decision makers, this accounts for about 20% of our customers, some have a move thrust on them by work, or outside factors, others are so busy they forget that they still need to organise a removalist.

In general i would advise booking your removalist at least a week in advance, more if possible.

However do not stress, as we can normally assist with any size move with only a day or so notice, with some flexibility on your part…

Brisbane-Sydney relocation

Q.How long does it normally take for delivery from the pickup date for a Brisbane-Sydney relocation?

 

A.Depending on the size of your move, and how much notice we have, trucks normally deliver 1 to 2 days after uplift

In case of emergency or last minute bookings the transit time may take 2 to 4 days approx

Please just contact us a few days prior to moving day so we can look at schedules.

How long will my removal take to load?

There are several factors that affect the time it takes to complete a removal. The obvious ones are the amount of goods and the distance they are moving from your door to the truck.

What if my date changes?

Should this happen, please contact the office AS SOON AS YOU FIND OUT so that we may allocate you the day of your choice. Please keep in mind the day you would like may be booked out already, so let us know QUICKLY!

Your Responsibilty (2)

Do I have to help load the truck myself?

No, There is no reason for you to need to help load the truck at all.

We send 2 removalists to load the truck at pickup and unload at delivery.

The only thing you need to do is make sure everything is ready to go before they arrive.

However if the access to your home is awkward or there is a long walk etc, I am sure the guys on the day wont turn down any assistance to carry smaller items to the truck

The choice is yours, but it is not expected

Will the movers disconnect the cooker and other appliances?

NO. By law electrical and gas work should be done by a qualified trades person.

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